Protect your Noughty USA order with Parcel Protection. Get coverage for lost, stolen, or damaged packages and file a claim easily. Learn more here.
Parcel Protection is an optional service offered at checkout that safeguards your order in case it is lost, stolen, or damaged in transit. If you add Parcel Protection to your order, you can file a claim for a replacement or refund if something goes
During checkout, you will have the option to add Parcel Protection for a small fee. Simply select the option before completing your purchase to ensure your order is covered.
Parcel Protection covers the following shipping issues:
If you experience any issues with your order, you can file a claim through our dedicated Parcel Protection Claim Portal:👉 Submit a Claim Here. Follow the on-screen instructions to provide details about your issue, and the Guide Protection team will
Claims must be submitted within the following timeframes:
Most claims are reviewed and processed within 5-7 business days. You will be notified via email once a decision has been made regarding your claim.
If your claim is approved, you will receive either a replacement order or a refund, depending on the circumstances of your claim.
Unfortunately, Parcel Protection can only be added at the time of purchase and cannot be applied retroactively.
For additional information, you can visit the Guide Protection FAQ page:👉 Guide Protection FAQs. If you have any other questions, feel free to contact our Customer Service Team.