Contact our UK based Customer Services team

Noughty USA

Claims must be submitted within the following timeframes:<ul data-end="1711" data-start="1446"><li data-end="1558" data-start="1446">Lost Packages &#x2013; After the estimated delivery date has passed and no tracking updates have been provided.</li><li data-end="1644" data-start="1559">Stolen Packages &#x2013; Within 7 days of the package being marked as delivered.</li><li data-end="1711" data-start="1645">Damaged Items &#x2013; Within 7 days of receiving your order.</li></ul>

Claims must be submitted within the following timeframes:

How long do I have to submit a claim?

Shipping and Delivery

Parcel Protection

What is Standard Delivery?

Does Noughty ship to my country?

Where can I buy Noughty products?

Where is my order?

Why have I not received any text / email updates on my order?

Will I get my order on the weekend?

What is the filling in my Noughty parcel?

What is Parcel Protection?

How do I add Parcel Protection to my order?

What does Parcel Protection cover?

How do I file a claim?

How long does it take to process a claim?

What happens if my claim is approved?

I forgot to add Parcel Protection at checkout. Can I add it after?

Where can I find more details about Parcel Protection?

What do I do if I've received the wrong products?

What do I do if I have missing products in my order?

Can I amend my order once it's been approved?

Can you send my package to a different address after I've ordered?

Can I cancel my order after it's been dispatched?

How do I get a refund?

Refunds and Exchanges

Why is Noughty 97% natural?

Are all Noughty products Leaping Bunny approved?

Are all Noughty products Vegan and Vegetarian?

What product is best for my body care concerns?

Do you offer samples of your products?

What do I do if I have a reaction?

Why doesn't Noughty use silicones?

Why doesn't Noughty use parabens?

Why are you free from sulphates?

Does Noughty contain any petrochemical ingredients?

Should I patch test Noughty products?

What is the shelf life of Noughty products?

Where are Noughty products made?

Are Noughty products safe to use during pregnancy?

Product

Why do I need Bodycare?

Why use natural Bodycare?

I have sensitive skin, can I use Noughty?

Why is my skin so sensitive? What products to use when having sensitive skin?

Why does the Hero Body Yoghurt take longer to sink in than my normal body lotion/moisturiser?

Why doesn’t The Hero Cream Body Wash foam like my normal body wash?

What is the difference between a body polish and a scrub?

Which to I use first, body wash or body scrub?

How important is it to use a scrub? When is the best moment to use a scrub?

Can I use The Soother range on my children?

Which do I use first, moisturiser or serum?

How important is it to use a moisturiser? How frequently do I need to use a moisturiser?

Does using a scrub reduce ingrown hairs?

What are the benefits of hyaluronic acid in my bodycare?

How to avoid stretch marks?

Why is my skin so dry?

Bodycare

What product is best for my hair concerns?

Can I mix and match products from different ranges?

I'm new to natural hair care and my hair feels dry, tangled, matted, sticky or heavy after using Noughty for the first time. Am I doing something wrong?

Why doesn’t Noughty shampoo lather / bubble as much as other brands?

Do your haircare products contain protein?

I have a sensitive scalp, can I use Noughty?

What are the pH scales of your Noughty shampoos and conditioners?

How frequently should I wash my hair?

How important is it to use a hair conditioner after your shampoo?

What’s the difference between the Leave-In conditioner to a convensional one?

What is the difference between a conditioner and a treatment mask?

What Noughty product can I use on keratin-treated hair?

Do you have a low-poo / no-poo option?

What product would be suitable for my dreadlocks, braids, or weave?

Can I use Noughty products on my extensions?

Are Noughty products safe for colour treated hair?

What is the best way to get healthy looking hair after a colour treatment?

How important is to protect your hair from the heat?

Why does the consistency seem different to the last Noughty haircare product I ordered?

Haircare

Is your packaging recyclable?

Is your packaging sustainable?

Is Noughty plastic free?

How do you reduce your plastic emissions?

What does Plastic Neutral and Plastic Positive mean?

Is sustainability considered in your choice of ingredients?

Does your palm oil come from a sustainable source?

Who is CleanHub?

Where does the plastic get collected from with CleanHub?

Is all packaging now Sugarcane?

Which plastic is recovered from the environment?

What are you doing to offset carbon emissions?

Where is your Irish Moss sourced?

Sustainability

How do I contact the PR team?

Do you do wholesale partnerships?

How do you select your brand ambassadors?

Brand Ambassadors

Can I change the date of my subscription?

How do I change/view/update my card details for my subscription?

Can I update my address?

Can I change my delivery method?

Can I change the quantity of products I have ordered?

Can I see all of my upcoming orders?

Can I swap a product I’d like to receive in my subscription?

Can I add a product to my subscription?

Can I change the frequency of my subscription?

Can I cancel my subscription?

Can I skip my next order?

Can I use a coupon code for subscriptions?

Subscriptions

How long do I have to submit a claim?Updated 2 months ago